Seamstress

David's Bridal • Whitehall, PA

8d • $16 - $20

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while representing the brand as members of the store team. The role involves helping customers understand alteration and personalization options, assisting stylists with fit and customization consultations, and delivering service to multiple customers while supporting the store’s customer-service goals.

The position also includes sewing, fittings, steaming, pressing, spot cleaning, garment inspections, alterations-room upkeep, inventory-related tasks, pricing alterations according to company standards, and supporting store operations such as cash-wrap transactions. Employees must meet the listed physical demands, including standing and moving around the store, using tools and computer equipment, performing sewing and fittings, and lifting or moving up to 10 pounds.

Requirements

• High school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform sewing and fittings to David’s Bridal standards.
• Ability to meet the stated physical demands, including lifting or moving up to 10 pounds and using manual dexterity for sewing, fittings, POS work, and garment care.

Nice To Haves

• Prior sewing experience in a bridal or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting service to their needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
• Explain alteration and personalization options and how alterations can help perfect a dress for an event.
• Assist stylists with sales by consulting customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain merchandise quality standards as part of inventory management.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED