Seamstress

David's Bridal • West Palm Beach, FL

8d • $17 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, contribute to the store team, and represent the David’s Bridal brand. The role includes helping customers understand alteration and personalization options, consulting on gown fit and customization, managing fittings and sewing, and ensuring garments are in pristine condition before delivery. The specialist also supports customer flow, sales, store standards, inventory tasks, transactions, and upkeep of the alterations room.

The position involves frequent customer interaction in person, by phone, and through virtual chats. It requires manual dexterity for sewing, fittings, steaming, pressing, spot cleaning, and point-of-sale tasks, as well as the ability to move throughout the store and handle garments and equipment. The posted benefits are identified as part-time benefits.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized point-of-sale (POS) system is a plus.

Responsibilities

• Welcome customers warmly by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service results.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain alteration and personalization options and how alterations can perfect a dress for an event.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships that support satisfaction and loyalty.
• Process special-order pickups and help maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile service discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED