Seamstress

Davids Bridal•Lubbock, TX

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically proficient service, contribute to the store team, and represent the David’s Bridal brand. The role includes assisting customers and stylists with gown fit and customization, managing alterations appointments and services, inspecting garments before delivery, and supporting store operations and customer-service goals.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, POS use, handling money, garment steaming, computer use, and telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist; and move throughout the store.
Ability to speak with and hear customers, and to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting service to their needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet service standards and complete operational checklist tasks while addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alterations, personalization options, and the role of alterations in preparing a dress for an event.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before final delivery.
Respond to customer questions with product and service information and build customer relationships.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.