Seamstress

David's Bridal • Novi, MI

8d • $17 - $21 • Onsite

About The Position

Alterations Specialists at David’s Bridal complete customer fittings and garment alterations to company standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team, and represent the David’s Bridal brand. The role involves serving multiple customers, advising on gown fit and customization, promoting alteration and personalization services, and ensuring garments are ready for customers in pristine condition.

The position also includes managing alterations appointments, fittings, sewing, steaming, pressing, and spot cleaning; maintaining alteration-room organization, inventory and pricing standards; assisting with sales and store operations; and resolving customer service concerns. Candidates need a high school diploma or equivalent, 1–2 years of retail experience in an apparel or specialty store, and prior sewing experience. The posting describes the benefits as applying to part-time employees.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflict.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain how alterations can perfect a dress for an event and promote alteration services and personalization options.
• Assist stylists in closing sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify their condition before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups, maintain inventory, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues swiftly and in accordance with company guidelines.
• Support cash-wrap activities and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet – get paid early
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED