Seamstress

Davids Bridal•Greenfield, WI

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and David’s Bridal brand. The role involves supporting customers throughout their alterations experience, consulting on gown fit and customization, and ensuring garments are ready for final delivery in pristine condition. The position also supports store operations and customer service, including managing customer flow, processing transactions and special orders, maintaining merchandise standards, and keeping the alterations room clean and organized. Duties may be assigned by store management.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical and manual tasks described, including standing, moving around the store, bending, reaching, and using sewing and store equipment.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.
Experience with a computerized POS system.

Responsibilities

Welcome customers in person, by phone, and through virtual chats, adapting communication style and resolving concerns.
Use store systems to manage customer flow and deliver a five-star customer experience.
Provide service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns and escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists with sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Answer customer questions with product and service information and build customer relationships.
Process special orders and pickups, maintaining inventory and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well-organized.
Perform other duties as assigned by store management.