Seamstress

Davids Bridal•Wichita, KS

8d•Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team, and represent the David’s Bridal brand. The role includes helping customers understand alteration and personalization options and assisting stylists with gown fit and customization consultations. The position also involves garment quality control and delivery preparation, managing alteration appointments and orders, maintaining alteration pricing and inventory standards, and supporting customer service and cash-wrap processes. The Alterations Specialist keeps the alterations room clean and organized and performs other duties assigned by store management.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience required.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle phone calls, sew, and perform fittings.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for long periods.
Ability to communicate with and hear customers.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; and move throughout the store.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt service to customers’ needs.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Serve multiple customers at a time and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with the leadership team when appropriate.
Explain alteration and personalization services and how alterations can help perfect a dress for an event.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery.
Respond promptly to customer questions with product and service information and build customer relationships.
Process special-order pickups and maintain merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.