Seamstress

Davids Bridal•Scottsdale, AZ

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s high standards and report to the Store Manager. They represent the brand through friendly, knowledgeable service and technical expertise, contributing as members of the store team and providing a superior customer experience. The role involves welcoming and assisting customers across in-person, phone, and virtual interactions; managing customer flow; addressing questions and concerns; and explaining alteration and personalization services. The Seamstress performs sewing, fittings, steaming, pressing, and spot cleaning, and inspects garments to ensure they meet quality standards before delivery. The role also supports sales, store operations, inventory and order processing, cash wrap activities, and upkeep of the alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical activities and visual tasks described for the role, including working with tools, garments, POS terminals, computers, electronic devices, and phones.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS (Point of Sale) system is a plus.

Responsibilities

Welcome customers with genuine, friendly enthusiasm by phone, virtual chat, and in person, adapting communication to their needs and resolving conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer service achievements.
Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
Explain alteration and personalization services and how alterations can help perfect a dress for an event.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships to support customer satisfaction and loyalty.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing complies with company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash wrap behaviors and process transactions accurately.
Keep the alterations room clean and well-organized.
Perform other duties and tasks assigned by store management.