Seamstress
About The Position
Alterations Specialists complete customer fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled service, contribute to the store team, and represent the David’s Bridal brand. The role includes consulting with customers about gown fit and customization, performing sewing and garment-care services, maintaining quality and inventory standards, and supporting sales and store operations. The position requires customer service and retail experience, prior sewing experience, and the physical ability to perform fittings and alterations.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience.
- Ability to perform fittings and sewing to David’s Bridal standards.
- Ability to lift and/or move up to 10 pounds.
- Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, use computers, and handle telephone calls.
- Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, crawl, bend, and twist; and move throughout the store.
- Ability to talk to and hear customers, see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
- Prior experience with a computerized POS system is a plus.
Responsibilities
- Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
- Use store systems to manage customer flow and support a five-star customer experience.
- Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
- Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
- Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
- Explain and promote alteration services and personalization options in partnership with the Alterations team.
- Assist stylists with closing sales by consulting customers about gown fit and customization.
- Maintain store standards and comply with the Dress Code Policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
- Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
- Process special-order pickups and maintain merchandise inventory and first-quality standards.
- Ensure alteration pricing follows company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
- Resolve customer-service issues promptly and in accordance with company guidelines.
- Support cash-wrap behaviors and process transactions accurately.
- Keep the alterations room clean and well organized.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
