Seamstress

David's Bridal•Newark, DE

8d•$17 - $21

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role includes helping customers understand alteration and personalization options, supporting stylists with gown-fit and customization consultations, and delivering an excellent experience to multiple customers. The Seamstress manages alterations, fittings, sewing, steaming, pressing, and spot cleaning; checks garments for quality before delivery; and maintains the alterations room, inventory processes, and company alteration-pricing standards. The role also involves customer-service, sales-support, store-standards, and cash-wrap duties. This is a part-time position. The advertised base pay range is $17–$21 per hour, with the actual starting rate dependent on factors such as position, location, training, experience, and internal equity.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical and manual tasks described, including moving throughout the store, using sewing and POS equipment, and communicating with customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized point-of-sale (POS) system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt communication style, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming customers, meeting their needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
Explain alteration and personalization options and how alterations can perfect a dress for an event.
Assist stylists with sales by consulting customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.

Benefits

Competitive hourly pay
Team bonus
Early access to pay through Dayforce Wallet
Team member discount after the first pay period
Vision care
Supplemental insurance for critical illness, hospital indemnity, and accidental injury
401(k) program
Identity-theft protection discount
Home and auto insurance discounts
Mobile-service discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance
$400 bonus for every referral hired, with no stated limit