Seamstress

David's Bridal • Austin, TX

8d • $17 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, help create a superior customer experience, and represent the David’s Bridal brand as members of the store team. The role also supports sales by advising customers and stylists on gown fit, customization, and alteration services. Work includes sewing, steaming, pressing, spot cleaning, inspecting garments, and maintaining an orderly alterations room.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in bridal and/or special-occasion production.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, use computers, and handle telephone calls.
• Ability to see at close and far distances, use peripheral vision and depth perception, and read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels by completing operational checklist tasks and addressing customers’ practical and emotional needs.
• Serve multiple customers while contributing to the store’s customer-service goals.
• Address customer concerns and partner with leadership when escalation is appropriate.
• Explain and promote alteration services and personalization options.
• Assist stylists with sales by consulting customers about gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
• Process special-order pickups and maintain inventory and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet early pay
• Referral incentive program
• Generous Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance: critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED