Seamstress

David's Bridal • Johnson City, TN

8d • $14 - $17

About The Position

Alterations Specialists complete fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They represent the brand through friendly, knowledgeable service and technical expertise, helping customers achieve the right fit and customization for their event. The role is part of the store team and contributes to customer satisfaction and the store’s five-star service goals.

The position involves welcoming and assisting customers across in-person, phone, and virtual channels; managing customer flow; advising on alteration and personalization options; and supporting stylists with gown fit and customization consultations. It also includes sewing, fittings, steaming, pressing, spot cleaning, garment inspection, alteration-room organization, inventory tasks, transactions, and resolving customer concerns in accordance with company standards.

This is a part-time role. The posting lists part-time benefits and requires a high school diploma or equivalent, prior retail experience, and prior sewing experience.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS (Point of Sale) system is a plus.

Responsibilities

• Welcome customers with friendly enthusiasm by phone, virtual chat, and in person; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain alteration and personalization options and how alterations can help perfect a dress for an event.
• Assist stylists with sales by consulting customers about gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments and follow quality-control guidelines to ensure they are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information and build customer relationships and loyalty.
• Process special-order pickups and support inventory management and first-quality merchandise standards.
• Ensure alteration pricing meets company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED