Seamstress

David's Bridal • Orlando, FL

8d • $17 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while supporting a five-star customer experience. The role includes consulting with customers and stylists about fit, customization, alterations, and personalization options; performing sewing, steaming, pressing, and spot cleaning; and ensuring garments meet quality standards before delivery. Alterations Specialists also support store operations, including customer flow, inventory tasks, transactions, and maintaining a clean, organized alterations room.

Requirements

• High school diploma or equivalent.
• One to two years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Prior sewing experience in a bridal or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication style to meet their needs and resolving concerns.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
• Serve multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns and escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how alterations can improve a dress for an event.
• Assist stylists with closing sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships to improve satisfaction and loyalty.
• Process special-order pickups and help maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet early-pay access.
• Referral incentive program.
• Generous Dream Maker discount after the first pay period.
• Vision care.
• Supplemental critical illness, hospital indemnity, and accidental injury insurance.
• 401(k) program.
• Discount for identity theft protection.
• Home and auto insurance discounts.
• Mobile service discounts.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED