Seamstress

Davids Bridal•Taylor, MI

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while representing the David’s Bridal brand as members of the store team. The role includes sewing and fitting garments, steaming, pressing, spot cleaning, inspecting finished items, and helping customers understand alteration services and personalization options. Alterations Specialists also support sales, customer service, store operations, and a clean, organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform the physical duties described in the posting.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.
Experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt service to customer needs.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service standards, complete operational checklist tasks, and address customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and partner with leadership when escalation is needed.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the dress code.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
Respond to customer questions with product and service information and build lasting customer relationships.
Process special-order pickups and maintain merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties assigned by store management.