Seamstress

Davids Bridal•Albuquerque, NM

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role includes assisting multiple customers, advising on gown fit and customization, promoting alteration services, and ensuring garments are in pristine condition before delivery. The position also involves managing alteration appointments and orders, completing sewing and garment-care tasks, supporting sales and checkout processes, resolving customer concerns, and maintaining a clean, organized alterations room. Employees must meet the physical and manual demands of fittings, sewing, garment care, and customer service.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Physical ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, crawl, bend, and twist; and move throughout the store.
Ability to talk to and hear customers, use manual dexterity for sewing and fittings, and operate POS terminals, handle money, steam garments, use computers, and make or receive phone calls.
Ability to see at close and far distances and use peripheral vision and depth perception; ability to read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt service to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain how alterations can perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before customer delivery.
Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
Process special-order pickups and maintain merchandise inventory and first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.