Seamstress

David's Bridal • Knoxville, TN

8d • $16 - $20

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, represent the David’s Bridal brand, and support the store team in delivering a superior customer experience. The role includes consulting with customers about gown fit and customization, promoting alteration and personalization services, and helping stylists close sales.

The position also involves managing alterations, fittings, sewing, steaming, pressing, and spot cleaning; inspecting garments before delivery; maintaining alteration pricing and quality standards; managing special-order pickups and merchandise standards; supporting store operations and accurate transactions; and keeping the alterations room clean and organized. Employees must be able to perform the listed physical tasks, including sewing and fittings, using point-of-sale and computer equipment, and lifting or moving up to 10 pounds.

The posting lists part-time benefits, including competitive pay, team bonuses, early pay access, referral incentives, a merchandise discount, vision care, supplemental insurance, a 401(k) program, and various insurance and legal-plan discounts. The role promotes a workplace that celebrates diversity, equity, and inclusion.

Requirements

• High school diploma or equivalent.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards as needed.
• Ability to lift and/or move up to 10 pounds.
• Ability to perform the physical activities listed in the posting, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
• Manual dexterity to sew, perform fittings, use point-of-sale terminals, count money, steam garments, use computers, and handle telephone calls.
• Ability to see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special occasion production environment is preferred.
• Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflict.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
• Provide service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain the role of alterations in preparing a dress for an event and promote alteration services and personalization options.
• Consult with customers about gown fit and customization to assist stylists in closing sales.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information.
• Build long-term customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• MetLife Hyatt Legal Plans legal benefits
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED