Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service, help customers understand alteration and personalization options, and support the store team and David’s Bridal brand. The role includes sewing, fittings, steaming, pressing, and spot cleaning, as well as customer-service, sales-support, inventory, transaction, and alterations-room duties. The position requires a high school diploma or equivalent, 1–2 years of prior retail experience in an apparel or specialty store environment, and prior sewing experience, preferably in bridal or special-occasion production. Computerized POS experience is a plus. The posting lists part-time benefits and describes physical activities and dexterity needed to perform the work.
Requirements
- High school diploma or equivalent degree.
- 1–2 years of prior retail experience in an apparel or specialty store environment.
- Prior sewing experience required, preferably in a bridal or special-occasion production environment.
- Ability to sew and perform fittings to David’s Bridal standards.
- Ability to lift and/or move up to 10 pounds.
- Manual dexterity for sewing, fittings, POS use, money handling, garment steaming, computer access, and telephone calls.
- Ability to use a computer, electronic devices, and phones for extended periods and to see up close and at a distance, including peripheral vision and depth perception.
Nice To Haves
- Prior experience with a computerized POS (Point of Sale) system.
Responsibilities
- Welcome customers by phone, virtual chat, and in person; communicate clearly and adapt service to their needs.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
- Provide service to multiple customers and contribute to the store’s customer-service goals.
- Address customer concerns and partner with or escalate to the leadership team when appropriate.
- Explain alteration and personalization services and how they can help perfect a dress for an event.
- Assist stylists with closing sales by advising customers about gown fit and customization.
- Maintain store standards and comply with the dress code policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
- Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
- Process special-order pickups and maintain merchandise inventory and first-quality standards.
- Ensure alteration pricing complies with company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer-service issues in accordance with company guidelines.
- Support cash-wrap processes and accurately process transactions.
- Keep the alterations room clean and well organized.
- Perform other duties assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
