Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role involves managing fittings and sewing, steaming, pressing, and spot cleaning; helping customers understand alteration and personalization options; and ensuring garments are in pristine condition before delivery. The specialist also supports customer flow, sales, store standards, inventory processes, and cash-wrap transactions. The posting describes this opportunity as part time.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience required, preferably in bridal or special-occasion production.
- Ability to sew and perform fittings to David’s Bridal standards.
- Ability to lift and/or move up to 10 pounds.
- Ability to perform the physical activities described, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
- Manual dexterity for sewing, fittings, POS use, money handling, garment steaming, computer access, and telephone calls.
- Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior experience with a computerized POS system is a plus.
Responsibilities
- Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, problem-solve, and resolve conflicts.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
- Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
- Address customer concerns and escalate or partner with leadership when appropriate.
- Explain alteration and personalization services and how they can improve a dress for an event.
- Assist stylists with closing sales by advising customers on gown fit and customization.
- Maintain store standards and comply with the dress code.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
- Respond promptly to customer questions with product and service information and build long-term customer relationships.
- Process special-order pickups and maintain inventory and merchandise quality standards.
- Ensure alteration pricing meets company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer-service issues according to company guidelines.
- Support cash-wrap procedures and process transactions accurately.
- Keep the alterations room clean and organized.
- Perform other duties assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
