Seamstress

David's Bridal • Lynnwood, WA

8d • $20 - $24

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They represent the brand through friendly, knowledgeable, technically skilled service and contribute to the store team’s customer-service goals. The role involves consulting with customers and stylists about fit, gown customization, and alteration options; performing sewing and garment-care services; and inspecting garments before delivery. Specialists also support store operations, sales, inventory, and customer transactions while maintaining an orderly alterations room and a consistently high-quality shopping experience.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Serve multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how alterations can improve a garment’s fit for an event.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
• Answer customer questions promptly with product and service information, and build customer relationships and loyalty.
• Process special-order pickups and maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform additional duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED