Seamstress

David's Bridal • Brookfield, WI

8d • $15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role includes advising customers and stylists about fit, customization, and alteration services, as well as sewing, steaming, pressing, and spot cleaning garments. It also involves supporting customer flow, sales, store standards, inventory processes, and transactions.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in bridal or special-occasion production.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to use POS terminals, computers, electronic devices, and phones; read and view screens for extended periods.
• Manual dexterity for sewing, fittings, steaming garments, cash handling, and other non-selling responsibilities.
• Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
• Ability to see at close and distant ranges and use peripheral vision and depth perception; ability to talk to and hear customers.

Nice To Haves

• Prior experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how alterations can improve a dress for an event.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information; build relationships that support customer satisfaction and loyalty.
• Process special-order pickups and maintain inventory standards for merchandise.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED