Seamstress

David's Bridal•Lewisville, TX

8d•$15 - $19

About The Position

Alterations Specialists at David’s Bridal complete customer fittings and garment alterations to company standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team and brand, and help customers achieve the right fit and customization for their events. The role also supports customer flow, sales, merchandise quality, store standards, and alterations-room organization. The position involves fitting and sewing garments, steaming, pressing, spot cleaning, inspecting finished alterations, assisting customers with alteration services and personalization options, and handling related store and customer-service tasks. The posting states that the standard base pay range has a minimum and maximum rate, but does not provide the amounts; starting pay varies based on factors including the position, location, training, experience, and internal equity.

Requirements

High school diploma or equivalent degree.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience required, preferably in a bridal or special-occasion production environment.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical activities described in the posting, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior experience with a computerized POS (Point of Sale) system is a plus.

Responsibilities

Welcome customers by phone, through virtual chats, and in person; communicate clearly, adapt service to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns proactively and escalate or partner with leadership when appropriate.
Explain alteration and personalization services and how alterations can improve dress fit for an event.
Assist stylists with closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory standards for merchandise.
Ensure alteration pricing complies with company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks as assigned by store management.

Benefits

Competitive pay
Team bonus
Dayforce Wallet early-pay access
Referral incentive program
Generous Dream Maker discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401(k) program
Discount for identity theft protection
Discounts for home and auto insurance
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance