Seamstress

David's Bridal•Wilkes-Barre, PA

8d•$16 - $20•Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service, support the store team, and represent the David’s Bridal brand. The role includes advising customers about fit, customization, alteration services, and personalization options; assisting stylists with sales; and ensuring garments meet quality standards before delivery. Specialists also support store operations, customer flow, inventory management, transactions, and the upkeep of the alterations room. The position requires sewing and fitting garments, as well as steaming, pressing, and spot cleaning. It involves frequent customer interaction in person, by phone, and through virtual chats. Employees must be able to perform the listed physical tasks, including moving around the store, using tools and computer systems, and lifting up to 10 pounds. The posting lists part-time benefits.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform garment sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist; and move throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, use computers, and handle telephone calls.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and read and use computers, electronic devices, and phones for long periods.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person, adapting communication style to customer needs and resolving concerns.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate issues or partner with leadership when appropriate.
Explain alteration services and personalization options, and how alterations can improve garment fit for an event.
Consult with customers about gown fit and customization to help stylists close sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify quality and pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
Process special-order pickups and support inventory management and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.

Benefits

Competitive pay
Team bonus
Dayforce Wallet early-pay access
Referral incentive program
Dream Maker employee discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile service discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance