Seamstress

Davids Bridal•Murrieta, CA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled service, represent the David’s Bridal brand, and help deliver an excellent customer experience. The role includes advising customers and stylists on gown fit, alterations, and customization; carrying out sewing, fittings, steaming, pressing, and spot cleaning; and ensuring garments are inspected and in pristine condition before delivery. Alterations Specialists also support store operations, including customer flow, inventory, pricing, transactions, and maintaining an organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, POS use, counting money, steaming garments, computer access, and telephone calls.
Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly, genuine enthusiasm; communicate clearly and adapt to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service standards by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns confidently, escalating issues and partnering with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality guidelines and are in pristine condition before delivery.
Answer customer questions promptly with product and service information, and build long-term customer relationships.
Process special orders and pickups, maintain inventory, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.