Seamstress

David's Bridal•Bowling Green, KY

8d•$13 - $17

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service while representing the company’s brand. The role includes managing customer flow, addressing customer needs and concerns, promoting alteration and personalization services, and assisting stylists with gown fit and customization consultations. The position also involves sewing, fittings, steaming, pressing, spot cleaning, garment inspections, alteration pricing, inventory tasks, transactions, and maintaining a clean, organized alterations room. The employee must meet store standards and support a high-quality shopping experience. The posting lists the position as part time and describes benefits available to part-time employees.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience required.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to perform the physical demands of the job, including standing, walking, sitting, bending, twisting, reaching, and moving throughout the store; occasional stair climbing, stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle phone calls, sew, and perform fittings.
Ability to see at close and far distances and use peripheral vision and depth perception; ability to read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, through virtual chats, and in person; communicate clearly, adapt communication style, solve problems, and resolve conflicts.
Use company systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
Explain how alterations and personalization can improve a garment for an event and promote available services and options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information; build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing complies with company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.

Benefits

Team bonus
Referral incentive program
Employee discount
Vision care
Supplemental insurance for critical illness, hospital indemnity, and accidental injury
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile service discounts
Legal benefits
Pet insurance