Seamstress

Davids Bridal•Hagerstown, MD

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and help deliver a superior customer experience while representing the David’s Bridal brand. The role includes advising customers about gown fit and customization, supporting stylists with sales, and managing alterations appointments and services. It also involves sewing, steaming, pressing, spot cleaning, quality inspections, inventory-related tasks, accurate point-of-sale transactions, and keeping the alterations room clean and organized.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience required.
Ability to sew and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, bending, twisting, and moving throughout the store.
Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers, handle telephone calls, sew, and perform fittings.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
Provide service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns, resolve issues in accordance with company guidelines, and escalate or partner with leadership when appropriate.
Explain alteration and personalization services and how alterations can improve a dress for a customer’s event.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
Process special-order pickups and help maintain inventory and first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.