Seamstress

David's Bridal • North Attleboro, MA

8d • $17 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to a five-star customer experience while representing the David’s Bridal brand. The role includes customer interaction, support for sales and alterations services, garment fitting and sewing, quality control, inventory and transaction processing, and maintaining an orderly alterations room. Duties may vary and are not limited to those listed in the posting.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal or special-occasion production environment is preferred.
• Experience with a computerized point-of-sale (POS) system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
• Serve multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and partner with or escalate matters to the leadership team when appropriate.
• Explain alterations and personalization services and how they can help perfect garments for customers’ events.
• Assist stylists with sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information and build customer relationships and loyalty.
• Process special-order pickups and maintain merchandise quality standards.
• Ensure alteration pricing complies with company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED