Seamstress

David's Bridal•Totowa, NJ

8d•$19 - $23

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s high standards and report to the Store Manager. They exemplify friendly, knowledgeable service and technical expertise, provide superior customer service, and demonstrate the values and qualities of the David’s Bridal brand as members of the store team. The role includes welcoming and assisting customers across in-person, phone, and virtual interactions; managing customer flow; promoting alteration and personalization services; consulting on gown fit and customization; and performing alterations, fittings, sewing, steaming, pressing, and spot cleaning. Specialists inspect garments for quality before delivery, maintain the alterations room and store standards, support inventory and cash-wrap processes, and resolve customer concerns in accordance with company guidelines.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones; perform garment steaming; and handle money.
Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist as needed, and to move throughout the store.
Ability to talk to and hear customers, see at close and distant ranges, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment.
Experience with a computerized POS system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm by phone, virtual chat, and in person; communicate clearly, adapt communication style, problem-solve, and resolve conflict.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with or escalate to the leadership team when appropriate.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify their condition before final delivery.
Respond promptly to customer questions with product and service information.
Build long-term customer relationships to meet and exceed satisfaction and loyalty goals.
Manage inventory-related tasks, including processing special-order pickups and ensuring merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and effectively in accordance with company guidelines.
Support cash-wrap behaviors and process transactions accurately.
Keep the alterations room clean and well-organized.
Perform other duties and tasks assigned by store management.

Benefits

Rewarding environment and competitive pay
Team bonus
Dayforce Wallet early-pay access
Referral incentive program
Dream Maker discount after the first pay period
Vision care
Supplemental insurance for critical illness, hospital indemnity, and accidental injury
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance