Seamstress

David's Bridal • Florence, SC

8d • $14 - $17

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the company’s brand. The role includes managing fittings, sewing and other garment services, helping customers understand customization options, and supporting store operations and sales. The position requires a high school diploma or equivalent, 1–2 years of prior retail experience in an apparel or specialty store, and prior sewing experience; bridal or special-occasion production experience is preferred. Computerized point-of-sale experience is a plus.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to perform the listed physical tasks, including standing, walking, sitting, reaching, bending, twisting, and moving throughout the store; lift or move up to 10 pounds; and use sewing, POS, computer, and phone equipment.
• Ability to see at close and distant ranges and use peripheral vision and depth perception; ability to read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal or special-occasion production environment.
• Prior experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication style to their needs and resolving concerns.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service standards and complete operational checklist tasks while addressing customers’ emotional and practical needs.
• Provide service to multiple customers and contribute to the store’s customer-service results.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain and promote alteration services and personalization options.
• Assist stylists with sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to questions with product and service information, and build customer relationships and loyalty.
• Process special-order pickups, maintain inventory, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing complies with company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Team bonus
• Referral incentive program
• Employee discount
• Vision care
• Supplemental insurance, including critical illness, hospital indemnity, and accidental injury coverage
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile service discounts
• Legal benefits
• Pet insurance
• Competitive pay

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED