Seamstress

David's Bridal • Greenwood, IN

8d • $15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team, and represent the David’s Bridal brand. The role includes sewing and fitting garments, steaming, pressing, spot cleaning, inspecting finished garments, and helping customers understand alteration and personalization options. Specialists also support customer flow, sales, transactions, inventory processes, and the upkeep of the alterations room and store standards.

The position requires a high school diploma or equivalent, 1–2 years of prior retail experience in an apparel or specialty store, and prior sewing experience, preferably in bridal or special-occasion production. Experience with a computerized POS system is a plus. The work involves frequent customer interaction and use of sewing tools, POS terminals, computers, phones, and garment-care equipment. The posting identifies this as a part-time role and lists benefits available to part-time employees.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming, meeting customer needs, completing operational checklist tasks, and addressing customers’ emotional and practical needs.
• Serve multiple customers at a time and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with the leadership team when appropriate.
• Explain how alterations and personalization can help perfect a dress for an event, and promote available services and options.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Early pay access through Dayforce Wallet
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED