Seamstress

David's Bridal • Savannah, GA

8d • $15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team and brand, and help customers achieve the fit and customization they want for their event. The role includes sewing, fittings, steaming, pressing, and spot cleaning garments, along with customer service, sales support, inventory handling, and maintaining the alterations room.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in bridal or special-occasion production.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to perform the listed physical activities, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
• Manual dexterity for sewing, fittings, POS use, handling money, steaming garments, computer use, and telephone calls.
• Ability to see at close and far distances and use peripheral vision and depth perception; ability to read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
• Use company systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
• Serve multiple customers and contribute to the store’s customer-service results.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain and promote alterations, personalization options, and how alterations can improve a garment’s fit.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the dress code.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build lasting customer relationships.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED