Seamstress

Davids Bridal•Wilkes Barre, PA

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role includes managing customer interactions and appointments, advising customers and stylists about gown fit and customization, and carrying out garment alterations and finishing services. It also involves maintaining quality, inventory, pricing, transaction, and alterations-room standards while helping deliver a five-star customer experience.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, steaming garments, POS terminals, cash handling, computer use, and telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.
Ability to talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, solve problems, and resolve conflicts.
Use store systems to manage customer flow and provide an exceptional service experience to multiple customers.
Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options, and consult with customers about gown fit and customization to support stylists in closing sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to confirm they meet quality guidelines and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain inventory management and first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap behaviors and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.