Seamstress

David's Bridal • Independence, MO

8d • $17 - $21

About The Position

Alterations Specialists at David’s Bridal complete fittings and alterations to the company’s standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service, representing the David’s Bridal brand as members of the store team. The role involves managing fittings and sewing, garment steaming, pressing and spot cleaning, helping customers understand alteration and personalization options, and supporting a polished shopping experience.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform sewing and fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity to use sewing tools, POS terminals, computers, phones, and garment-steaming equipment.

Nice To Haves

• Sewing experience in a bridal or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
• Serve multiple customers while contributing to the store’s customer-service goals.
• Address customer concerns and partner with leadership when escalation is needed.
• Explain alteration and personalization services to customers.
• Assist stylists with sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships that support satisfaction and loyalty.
• Process special-order pickups and maintain merchandise inventory and quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED