Seamstress

David's Bridal • Burbank, CA

8d • $19 - $23 • Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. As members of the store team, they provide friendly, knowledgeable, technically skilled service, support the David’s Bridal brand, and help deliver an exceptional customer experience. The role includes consulting with customers and stylists on fit and customization, managing fittings and alterations, and ensuring garments meet quality standards before delivery. Specialists also support store operations, sales, inventory processes, and customer service.

Requirements

• High school diploma or equivalent.
• One to two years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Experience with a computerized point-of-sale (POS) system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, problem-solve, and resolve conflict.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels by completing operational checklist tasks and meeting customers’ practical and emotional needs.
• Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with the leadership team when appropriate.
• Explain alteration and personalization services and how they can help perfect a dress for an event.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information; build relationships that support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and first-quality standards for merchandise.
• Ensure alteration pricing meets company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap activities and accurately process transactions.
• Keep the alterations room clean and well-organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Discount for identity theft protection
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED