Seamstress

Davids Bridal•Raleigh, NC

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role includes sewing and fittings, steaming, pressing, spot cleaning, garment inspection, and helping customers understand alteration and personalization options. Specialists also support stylists with gown-fit and customization consultations, assist with sales and store operations, and maintain an orderly alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use a computer, electronic devices, and phones for extended periods, and to see at close and far distances, including peripheral vision and depth perception.
Manual dexterity for sewing, fittings, steaming garments, using POS terminals, counting money, accessing computers, and handling telephone calls.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment.
Experience with a computerized POS system.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet service standards by being prepared and welcoming, addressing customers’ practical and emotional needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
Explain alteration and personalization services and how alterations can help perfect a gown for an event.
Assist stylists with closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
Process special-order pickups and help maintain inventory and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.