Seamstress

David's Bridal • Scottsdale, AZ

8d • $17 - $21

About The Position

Alterations Specialists at David’s Bridal complete fittings and alterations to company standards and report to the Store Manager. They provide friendly, knowledgeable, technically proficient service and contribute to a welcoming, high-quality customer experience. As members of the store team, they represent the David’s Bridal brand, support sales through advice on fit and customization, and manage alterations from appointment through final garment delivery.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sew to David’s Bridal standards.
• Ability to perform the physical demands of the role, including lifting or moving up to 10 pounds, using sewing and garment-care tools, and working with POS terminals, computers, electronic devices, and phones.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels by completing operational checklist tasks and meeting customers’ practical and emotional needs.
• Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how they can help prepare a dress for an event.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
• Process special-order pickups, support inventory management, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing complies with company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED