Seamstress

Davids Bridal • Indianapolis, IN

7d • Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They exemplify friendly, knowledgeable service and technical expertise while providing a superior customer experience. As members of the store team, they demonstrate the values and qualities of the David’s Bridal brand.

The role supports customers throughout their alterations experience, helps stylists advise customers on gown fit and customization, and contributes to the store’s customer-service goals. The specialist performs sewing, fittings, steaming, pressing, and spot cleaning; inspects garments before delivery; maintains the alterations room; and supports store operations and transactions.

The job involves physical activity and manual dexterity, including moving throughout the store, handling tools and garments, sewing and performing fittings, using point-of-sale systems and computers, and lifting or moving up to 10 pounds.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Physical ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
• Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers, and handle telephone calls.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming customers, meeting their needs, and completing operational checklist tasks.
• Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
• Address customer concerns proactively, and escalate issues or partner with the leadership team when appropriate.
• Explain how alterations and personalization options can help perfect a dress for an event, and promote available services.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build long-term customer relationships.
• Process special-order pickups and help maintain inventory management and merchandise quality standards.
• Ensure alteration pricing meets company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues swiftly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and well-organized.
• Perform other duties and tasks as assigned by store management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED