Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, represent the David’s Bridal brand, and contribute to a positive store experience. The role includes assisting customers in person, by phone, and through virtual chats; explaining alterations and personalization options; consulting on gown fit and customization; and supporting stylists in closing sales. The position also involves managing fittings and sewing, steaming, pressing, and spot cleaning garments; inspecting completed work for quality; maintaining the alterations room and store standards; supporting inventory, special orders, pick-ups, pricing, and cash-wrap processes; and resolving customer concerns in accordance with company guidelines. The posting describes this as a part-time role and lists benefits including competitive pay, team bonus, early-pay access, discounts, vision care, supplemental insurance, a 401(k) program, legal benefits, and pet insurance.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience required, preferably in a bridal or special-occasion production environment.
- Ability to perform sewing and fittings to David’s Bridal standards.
- Ability to lift and/or move up to 10 pounds.
- Ability to use POS terminals, computers, electronic devices, and phones, and to perform garment steaming and other manual tasks.
Nice To Haves
- Prior experience with a computerized POS system is a plus.
- Prior sewing experience in a bridal or special-occasion production environment is preferred.
Responsibilities
- Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt to customers’ needs.
- Use company systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
- Provide service to multiple customers and contribute to the store’s customer-service goals.
- Address customer concerns and escalate or partner with leadership when appropriate.
- Explain alteration and personalization services and how they can improve a dress for an event.
- Assist stylists with closing sales by advising customers on gown fit and customization.
- Maintain store standards and comply with the Dress Code Policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
- Respond promptly to customer questions with product and service information.
- Build customer relationships to support satisfaction and loyalty.
- Process special-order pickups and support inventory management and merchandise quality standards.
- Ensure alteration pricing meets company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer-service issues promptly and in accordance with company guidelines.
- Support cash-wrap processes and accurately process transactions.
- Keep the alterations room clean and well organized.
- Perform other duties assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
