Seamstress

Davids Bridal•Gainesville, FL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while representing the brand as members of the store team. The role includes supporting customers throughout their alterations appointments, advising on gown fit and customization, and contributing to an exceptional in-store experience. The Seamstress manages alterations, fittings, sewing, steaming, pressing, and spot cleaning; checks garments for quality before customer delivery; and maintains the alterations room. The position also supports sales, customer service, inventory tasks, and cash-wrap processes. Physical duties include moving around the store, using sewing and point-of-sale equipment, and lifting or moving items up to 10 pounds.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use sewing tools, POS terminals, computers, and phones and to handle tasks such as steaming garments and counting money.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers warmly in person, by phone, and through virtual chats; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience while maintaining service levels and completing operational checklist tasks.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and resolve service issues promptly in accordance with company guidelines; escalate issues to leadership when appropriate.
Explain alteration services and personalization options, and consult with customers about gown fit and customization to help stylists close sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before final delivery.
Respond to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Process special-order pickups and support inventory management, ensuring merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Complete alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.