Seamstress

David's Bridal • Aurora, CO

8d • $17 - $21 • Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service, contribute to the store team, and represent the David’s Bridal brand. The role involves managing alterations, fittings, sewing, garment steaming, pressing, and spot cleaning, while helping customers choose fit and customization options for their event. It also includes customer-flow and sales support, store operations, inventory and quality control, and maintaining a clean, organized alterations room.

The position requires frequent customer interaction in person, by phone, and through virtual chats. Employees must be able to perform sewing and fittings to company standards and handle related physical tasks. The posting describes the benefits as applying to part-time employees.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to sew and perform fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to perform the physical tasks described, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
• Manual dexterity for sewing, fittings, steaming garments, using POS terminals and computers, handling money, and receiving or initiating telephone calls.
• Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting to their needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how alterations can help perfect a dress for an event.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
• Process special-order pickups and maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Discount for identity-theft protection
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED