Seamstress

David's Bridal • South Charleston, WV

8d • $15 - $19

About The Position

Alterations Specialists at David’s Bridal complete customer fittings and garment alterations to company standards. Reporting to the Store Manager, the role provides friendly, knowledgeable, technically skilled service and contributes to a welcoming, high-quality customer experience. The position includes sewing, fittings, steaming, pressing, spot cleaning, garment inspections, and helping customers understand alteration and personalization options. Alterations Specialists also support store operations, sales, inventory, and customer service.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.
• Ability to perform sewing and fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to perform the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, or crawling, and moving throughout the store.
• Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
• Ability to see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt service to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer service goals.
• Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how they can improve a garment for the customer’s event.
• Assist stylists in closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information and build relationships that support customer satisfaction and loyalty.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing complies with company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED