Seamstress

Davids Bridal•Brookfield, WI

7d•Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled service, exemplify the David’s Bridal brand, and contribute to the store team’s customer-service goals. The role includes sewing, fittings, steaming, pressing, and spot cleaning garments, as well as advising customers on gown fit, customization, alteration services, and personalization options. The position involves serving multiple customers, supporting sales and store operations, resolving customer concerns, and ensuring garments meet quality standards before delivery. The Alterations Specialist also maintains the alterations room and helps keep merchandise, inventory processes, and customer transactions aligned with company standards. The role requires frequent customer interaction and manual tasks, including sewing and fittings. Physical demands include standing, walking, sitting for extended periods, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling, and moving throughout the store. The employee must be able to lift or move up to 10 pounds and use close, distance, peripheral, and depth vision, including for extended computer and device use.

Requirements

High school diploma or equivalent degree.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Manual dexterity for sewing, fittings, POS use, counting money, garment steaming, computer access, and telephone calls.
Ability to stand, walk, and sit for extended periods and perform the physical activities described in the posting.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers in person, by phone, and through virtual chats; communicate clearly and adapt service to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming customers, meeting their needs, and completing operational checklist tasks.
Serve multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with store leadership when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory management and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.