Seamstress

David's Bridal • Peoria, IL

8d • $17 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team, and represent the David’s Bridal brand. The role includes sewing and fittings, steaming, pressing, spot cleaning, inspecting garments, supporting sales through fit and customization advice, and helping customers have a high-quality shopping and alterations experience. The posting describes the benefits as applying to part-time employees.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required; bridal or special-occasion production experience is preferred.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to use POS terminals, computers, electronic devices, and phones, and perform the physical tasks described in the posting.

Nice To Haves

• Prior computerized POS system experience is a plus.
• Sewing experience in a bridal or special-occasion production environment is preferred.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate issues or partner with leadership when appropriate.
• Explain and promote alterations services and personalization options in partnership with the Alterations team.
• Assist stylists with sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
• Process special-order pickups and maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing meets company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED