Seamstress

David's Bridal • Ontario, CA

8d • $20 - $24 • Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, represent the David’s Bridal brand, and help customers achieve the right fit and customization for their event. The role involves serving multiple customers, supporting sales and store operations, and ensuring garments are ready for delivery in pristine condition.

The position includes customer service across in-person, phone, and virtual channels; alterations, fittings, and sewing; steaming, pressing, and spot cleaning garments; and maintaining the alterations room and merchandise standards. The posting highlights minimal weekday hours, with the possibility of joining for weekends only. The stated base pay range is $17–$21 per hour, depending on factors such as location, training, experience, and internal equity.

Requirements

• High school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in a bridal or special-occasion production environment.

Nice To Haves

• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflict.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels by being prepared and welcoming, meeting customer needs, completing operational checklist tasks, and addressing customers’ emotional and practical needs.
• Provide exceptional service to multiple customers at a time and contribute to the store’s customer-service goals.
• Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
• Explain how alterations and personalization can help perfect a dress; promote alteration services and options.
• Consult with customers about gown fit and customization to assist stylists in closing sales.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information; build relationships that support customer satisfaction and loyalty.
• Manage inventory tasks, including processing special-order pickups and ensuring merchandise meets first-quality standards.
• Ensure alteration pricing meets company standards.
• Manage alterations, fittings, and sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues swiftly and in compliance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive hourly pay
• Team bonus
• Early pay through Dayforce Wallet
• Generous team member discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance
• $400 bonus for every referral hired, with no limit

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED