Seamstress

David's Bridal•Amarillo, TX

8d•$15 - $19

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled service, exemplify the David’s Bridal brand, and contribute to a five-star customer experience. The role involves serving multiple customers, consulting on gown fit and customization, promoting alteration and personalization services, and supporting sales and store operations. Specialists manage alterations, fittings, sewing, steaming, pressing, and spot cleaning; inspect garments for quality before delivery; maintain the alterations room and merchandise standards; and handle customer concerns, appointments, transactions, and inventory-related tasks. This is described as a part-time role in the benefits section.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle phone calls, sew, and perform fittings.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers and to see at close and far distances, including peripheral vision and depth perception.
Ability to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflict.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service results.
Address customer concerns proactively and escalate or partner with leadership when appropriate.
Explain alteration and personalization services and their role in achieving the desired dress fit.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships that support satisfaction and loyalty.
Process special-order pickups and maintain merchandise inventory and first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.

Benefits

Competitive pay
Team bonus
Dayforce Wallet early-pay access
Referral incentive program
Dream Maker employee discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance