Seamstress

Davids Bridal•Ft. Wayne, IN

19d

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role includes managing customer flow, advising customers and stylists on gown fit and customization, promoting alteration and personalization services, and completing garment alterations and related care. The specialist also maintains garment quality, inventory and pricing standards, supports sales and checkout, and keeps the alterations room clean and organized.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical activities described, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience, maintaining service levels and completing operational checklist tasks.
Provide exceptional service to multiple customers, proactively address concerns, and escalate issues or partner with leadership when appropriate.
Explain and promote alteration services and personalization options, and advise customers and stylists about gown fit and customization to support sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality guidelines and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain inventory management and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.