Seamstress

Davids Bridal•Westwood, MA

16d

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and exemplify the David’s Bridal brand as members of the store team. The role combines garment alterations and fitting work with customer service, sales support, merchandise and inventory processes, and maintaining the alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience required.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones; perform manual tasks such as counting money and garment steaming; and communicate with customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Experience with a computerized POS system.

Responsibilities

Welcome customers in person, by phone, and through virtual chats, adapting communication style and resolving concerns professionally.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting customers’ emotional and practical needs.
Provide service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
Explain alteration and personalization services, and assist stylists with sales by advising customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality guidelines and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.