Seamstress

David's Bridal • Modesto, CA

8d • $20 - $24

About The Position

Alterations Specialists at David’s Bridal complete customer fittings and garment alterations to company standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand. The role supports customers throughout their shopping experience, promotes alterations and personalization services, helps stylists advise on gown fit and customization, and contributes to store service and sales goals.

The position includes sewing, fittings, steaming, pressing, and spot-cleaning garments; inspecting finished items; managing alterations appointments and related inventory processes; and maintaining a clean, organized alterations room. It also involves customer service and store operations, including using store systems, supporting checkout, and resolving customer concerns.

The role requires the physical ability to move throughout the store, perform sewing and fitting tasks, use computers and POS equipment, and lift or move up to 10 pounds. The posting lists a high school diploma or equivalent, 1–2 years of prior retail experience in an apparel or specialty-store environment, and prior sewing experience as required qualifications.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers with friendly enthusiasm in person, over the phone, and through virtual chats; communicate clearly, adapt to customer needs, solve problems, and resolve conflict.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
• Explain alterations and personalization options and how they can help perfect garments for customers’ events.
• Assist stylists with closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify their condition before delivery.
• Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and merchandise quality standards.
• Ensure alteration pricing meets company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap activities and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED