Seamstress

David's Bridal • San Antonio, TX

8d • $15 - $19

About The Position

Alterations Specialists at David’s Bridal complete fittings and alterations to company standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while contributing to the store team and representing the David’s Bridal brand. The role combines garment alterations and quality control with customer service, sales support, inventory tasks, and store operations.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
• Use store systems to manage customer flow and support a five-star customer experience.
• Maintain service standards and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and partner with leadership when escalation is appropriate.
• Explain alteration and personalization services and how they can improve gown fit for an event.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond to customer questions with product and service information and build relationships that support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED