Seamstress

David's Bridal • Westwood, MA

16d • $19 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role includes helping customers understand fit, alterations, and personalization options; supporting stylists with gown customization and sales; and handling customer service across in-person, phone, and virtual interactions. Specialists also perform sewing, steaming, pressing, and spot cleaning, inspect garments for quality, and maintain an organized alterations room and store standards.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in bridal or special-occasion production.
• Ability to perform fittings and sewing to David’s Bridal standards as needed.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity and ability to use POS terminals, count money, steam garments, access computers, and handle telephone calls.
• Ability to use a computer, electronic devices, and phones for extended periods and to see up close and at a distance, including peripheral vision and depth perception.

Nice To Haves

• Prior experience with a computerized POS system is a plus.
• Prior sewing experience in a bridal or special-occasion production environment is preferred.

Responsibilities

• Welcome customers with friendly enthusiasm by phone, virtual chat, and in person; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how they can help perfect a dress for an event.
• Assist stylists in closing sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information; build relationships that support satisfaction and loyalty.
• Process special-order pickups and maintain inventory standards for merchandise.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and complete transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Generous Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Discount for identity theft protection
• Discounts for home and auto insurance
• Mobile-phone discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED