Seamstress

David's Bridal • Tulsa, OK

8d • $15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They represent the brand through friendly, knowledgeable service and technical expertise, helping customers achieve the right fit and personalization for their events. The role supports the store team and its customer-service goals, including assisting stylists with gown fit and customization consultations, managing appointments, and maintaining the alterations room and garment quality standards.

The work includes sewing, fittings, steaming, pressing, and spot cleaning garments; inspecting finished items before delivery; supporting customer flow, transactions, inventory tasks, and store standards; and resolving customer concerns in accordance with company guidelines. The position requires frequent interaction with customers in person, by phone, and through virtual chats, as well as using store systems and equipment. The posting lists part-time benefits.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers with friendly enthusiasm by phone, virtual chat, and in person; communicate clearly, adapt to customers, solve problems, and resolve conflict.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and partner with or escalate to leadership when appropriate.
• Explain alteration and personalization services and how they can help perfect a dress for an event.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to confirm they are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
• Manage inventory-related tasks, including special-order pickups, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well-organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet early-pay access.
• Referral incentive program.
• Dream Maker discount after the first pay period.
• Vision care.
• Supplemental insurance: critical illness, hospital indemnity, and accidental injury.
• 401(k) program.
• Identity theft protection discount.
• Home and auto insurance discounts.
• Mobile discounts.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED