Seamstress

Davids Bridal•Sugarland, TX

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role includes consulting with customers and stylists about gown fit, customization, and alteration services, while supporting a five-star shopping experience. The Seamstress manages alterations, fittings, sewing, steaming, pressing, and spot cleaning; inspects garments for quality before delivery; and maintains the alterations room and merchandise standards. The position also supports customer flow, service recovery, inventory tasks, cash-wrap processes, and other duties assigned by store management. The role involves moving throughout the store and alterations area, interacting with customers, and using sewing tools, POS terminals, computers, electronic devices, and phones. Physical demands include standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, crawling, and lifting or moving up to 10 pounds. Employees must have the visual and manual dexterity needed for sewing, fittings, garment care, and computer-related tasks.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, garment care, POS transactions, and other non-selling tasks.
Ability to stand, walk, sit, reach, climb stairs, bend, twist, kneel, crouch, or crawl as needed.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person; communicate clearly and adapt service to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization and assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information and build customer relationships.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform additional duties and tasks assigned by store management.